Driftline collects scattered customer feedback from every channel, clusters it into themes, and ranks what actually moves the needle — so your roadmap stops being a guessing game.
| Feedback | Theme | Source | Impact | Mentions | Priority |
|---|---|---|---|---|---|
Export to CSV is missing on the analytics page | Feature | Intercom · Slack | 4.4 | JMRKSP+18 | High |
Onboarding emails arriving 3+ hours late | Bug | Zendesk | 3.7 | DVHM+11 | High |
Support multi-workspace switching with ⌘ shortcut | Feature | Canny · Discord | 3.1 | TCNK+8 | Medium |
Date range picker is hard to use on mobile | UX | App store · in-app | 2.7 | FALO+6 | Medium |
Dashboard charts take 6s+ to render after 10k rows | Perf | Sentry · email | 2.4 | EBQS+5 | Low |
Add a "snooze" option for non-urgent threads | Feature | Discord · email | 1.6 | PR+3 | Low |
Most product teams answer the same 30 questions every week and still ship the wrong thing. Driftline gives you one place to listen, decide, and follow through.
Slack, Intercom, Zendesk, app store reviews, sales calls, support tickets — funneled into a single, searchable, deduped surface.
View integrationsAn always-on model groups raw quotes into the underlying themes, so you stop reading individual tickets and start solving the real problem.
See clusteringEach theme carries impact, frequency, revenue at risk, and segment data, so the trade-offs your PM has to make become legible to everyone.
Meet CaliperJules Mehta
"The export thing is killing my reporting flow…"
Reuben K.
"Could we ship this as a CSV from the analytics tab?"
Sara P.
"+1, our finance team needs this monthly"
Theme: CSV export · Analytics
22 mentions · 8 customers · $14k MRR
Added to "Q3 reporting"
Linked to Linear · LIN-2841
3 customers auto-replied
"Thanks, we'll let you know when this ships"
Caliper surfaces the underlying themes, the customers driving them, and the revenue at risk — backed by the actual quotes.
New patterns are flagged the moment they form. No manual tagging, no batching, no waiting until your weekly digest to find out something matters.
Each theme is split by plan, segment, lifecycle stage, and revenue, so a 3-mention enterprise concern doesn't get lost behind 30 free-tier nice-to-haves.
Driftline picks the right theme on day one, and gets sharper as your team confirms or moves items. No taxonomy meetings required.
From a Slack DM to a tracked ticket in your roadmap, end-to-end — without anyone copy-pasting at 11pm on a Thursday.
12 raw threads across Slack, Intercom and Zendesk · synthesized 6m ago
Stop cc'ing yourself on three-page Slack threads. Driftline only pings you when a real signal emerges.
3 themes crossed your priority threshold overnight. The big one: "Reporting permissions" hit 22 mentions across 8 customers, $14k MRR exposed. Tap to send to Linear.
Set thresholds by theme, segment, or revenue — and choose the channel: Slack DM, daily email, or webhook. Everything else stays out of your way.
Driftline is a thin layer that listens to where your customers already talk and routes the result to where your team already plans. Two-way sync, ten-minute setup.
The Caliper digest is the only feedback report your team will actually read. Today's three highest-impact themes, the customers behind them, and the next step — already drafted.
See a real digestDriftline is free up to 200 monthly feedback items. No credit card. No "contact sales" wall.
Free
Solo PMs and lean teams getting their first signal.
$0/forever
Hobby
Side projects, small SaaS, indie hackers.
$16/mo, billed monthly
Pro
For teams shipping with confidence.
$28/seat/mo
Built on a fine-tuned model trained on 18M anonymized product tickets. Picks the right theme on day one.
Statuses, comments, and assignments stay in lockstep with Linear, Jira, GitHub Issues, and Notion.
Sub-50ms keyboard nav, offline reading, ⌘K everything. Built for PMs who live in their inbox.
Pick your sources, install the widget, invite your team. Caliper starts clustering on day one.
From a customer typing in Intercom to a clustered theme in your inbox, average end-to-end time.
SOC 2 Type II audited. GDPR & CCPA compliant. Customer data never leaves your region.